Support

Common questions

How do I play?

Tap a knitted piece of the toy and its yarn unwinds onto the box of the same colour. Each box holds three spools. If there is no box for that colour yet, the yarn waits in a holding hole. Unravel the whole toy to win.

Why did I lose the level?

When every holding hole is full and none of the waiting yarn fits the boxes on top, the level is lost. Look at the box queue and unravel the colours that are coming next first.

What do the boosters do?

Undo takes back your last tap. The extra hole (+) adds one more holding hole. Broom sweeps the holding holes clear; swept yarn goes to its box automatically later. Magic Box fills the first box with yarn from the toy, even from hidden layers.

How do lives work?

You have up to five lives and one comes back every 20 minutes. Leaving a level you already started, or retrying after a loss, costs a life. You can refill lives with coins.

Why are there ads, and how do I remove them?

Ads keep Yarn Passion free. You see a banner on the level screen and sometimes a full-screen ad between levels. The No Ads Bundle in the Shop removes both; rewarded videos stay available if you want their rewards.

A rewarded video did not give me the reward.

The reward is given only when the video has been watched to the end. If no video is available, the game says so; try again a little later. Each offer has a daily limit of rewarded videos.

How do I change my ad privacy choices?

In the EEA, the UK and Switzerland open Settings in the game and tap Privacy choices. On iPhone you can allow or deny tracking in Settings → Privacy & Security → Tracking. On Android you can reset or delete your Advertising ID in Settings → Google → Ads.

What can I spend coins on?

Coins buy boosters (Undo, an extra hole, Broom, Magic Box), refill lives and unlock extra boxes. You earn them by finishing levels, from the daily gift and from rewarded videos, or you can buy coin packs in the Shop.

I bought something but did not receive it.

Make sure you are online and reopen the game - an unfinished purchase is delivered automatically on the next launch. For the No Ads Bundle, use Restore purchases at the bottom of the Shop. If it still does not arrive, email us with the date of the purchase.

How do I get a refund?

Purchases are processed by the store: on iPhone request a refund from Apple at reportaproblem.apple.com, on Android through your Google Play order history. We are not able to issue refunds ourselves.

Will my progress move to a new phone?

Yes. On iPhone your progress is kept in iCloud: sign in with the same Apple Account, keep iCloud on for Yarn Passion and open the game - the save with the most levels completed is used. On Android your progress is part of your Google backup: keep backup on, and it is restored when you install the game on the new phone.

How do I turn off analytics?

Open Settings in the game and switch off Share usage data. The game stops sending usage statistics right away.

I found a bug or a level that seems impossible.

Every level is checked by a solver before release, so a level that will not clear is something we want to hear about. Email us with the level number and, if you can, a screenshot.