Support

Common questions

How do I earn gold?

Gold sits on the board — your balls sweep it up as they pass through. Optional rewarded ads grant extra gold, and gold packs can be bought in the in-game shop. The Coin Drop and Coin Value upgrades make the board pay out more.

What do the upgrades do?

There are six, five levels each: Aim Range (a longer aim guide), Crit Chance (a chance to deal double damage), Laser Drop, Deflector Drop, Coin Drop (more gold on the board) and Coin Value (gold worth two or three times as much). Buy them with gold from the Upgrades screen on the main menu between runs.

How do I unlock new ball skins?

Open Skins from the main menu and spend gold on a pull. Each pull gives one random skin you do not own yet, so there are no duplicates, and the first pull is free. There are twelve skins to collect.

Why am I seeing ads?

Ballcade is free to play. Banner, interstitial and optional rewarded ads keep it free. Watching a rewarded ad is always your choice, and a one-time Remove Ads purchase clears the banners and interstitials.

I bought gold or Remove Ads but it didn’t arrive. What do I do?

Restart the game so the store can re-validate the purchase; on iOS, also try Restore Purchases in the settings. If it still hasn’t appeared after a minute, mail me at sefaozturkmenn@gmail.com with the receipt from the App Store or Google Play and I’ll restore it.

How do I request a refund?

Refunds are handled by the store you bought from, not by me. On iOS, go to reportaproblem.apple.com, sign in and pick the purchase. On Android, use the refund request form in Google Play Help (support.google.com/googleplay) or your order history in the Play Store app.

Does my progress sync between devices?

Yes. Your gold, upgrades and skins are backed up to your own account — iCloud on iOS, Google Play Games saved games on Android — so they survive a reinstall and follow you to a new device signed into the same account. Sound and music settings stay on the device, and progress does not move between an iPhone and an Android phone.

How do I reset my progress?

Clear the game’s data on your device (Android: Settings → Apps → Ballcade → Storage → Clear data; iOS: delete and reinstall the app). The cloud backup restores on the next launch, so for a truly fresh start delete that too: on Android through Google Play Games’ saved-game data. On iOS the backup lives in iCloud key-value storage, which has no per-app entry in Settings — mail me and I’ll help you clear it.